It’s one of the most common – and most frustrating – questions facility managers hear: “Did the cleaning crew come last night?” As you’re busy addressing all the other issues that arise in your building on any given day, the last thing you want to worry about is whether one of your regularly scheduled service providers is meeting the terms of their contract.
Unfortunately, this concern is far too real in the commercial cleaning industry. Garbage cans don’t get emptied. Shelves are covered in layers of dust. Paper clips sit in the same spot on the carpet for months.
It may be hard to tell if the cleaning crew showed up at all.
If you call your service provider to check that they cleaned your building, they will assure you they did. They may even offer to show you the paper logs the crew completed to track their time and record their tasks (paper logs? In this day and age?).
Luckily, today’s technology makes it easy to receive thorough, accurate reports you can trust. And at APS, it’s part of our everyday routine.
Let’s be clear: We hire first-rate employees and offer industry-leading wages and benefits to keep them. You can be confident that our team will provide outstanding service and that we will do what we say we will do.
But we understand the desire for peace of mind (and the need to appease company executives who require hard proof). That’s why we believe in higher accountability and complete transparency.
Here’s how that belief benefits you.
We trust our employees – and we hold them to the highest standards.
As part of their onboarding process, our team members are trained on cleaning and disinfecting best practices. They know how to properly clean your building from floor to ceiling, and we empower them to do so by giving them the tools, resources and confidence they need to succeed. They take pride in their work, and it shows.
Team supervisors use a paperless system to manage the work schedule and audit the nightly results. To ensure compliance to our strict standards, they also regularly test cleaned areas and follow up with team members as needed.
We embrace innovation and third-party verification.
We build autonomous vacuums and scrubbers into our service plans, freeing up our team to focus on more specialized tasks. These collaborative robots, or “cobots,” learn their routes and work safely alongside staff. Best of all, they improve cleaning efficiency and save you money.
They’re also data-driven, meaning they provide proof of performance. Want to know how, when and where cleaning was performed? You got it. Looking for consistent metrics that can be tracked and compared over time? We can give you that, too.
We incorporate state-of-the-art technology that provides real-time visibility.
Our teams use biometric time systems with geofencing to validate when they arrive at a job site and when they leave. Ongoing location tracking shows where team members are at every moment of their shift.
Of course, sometimes you want to know where the cleaning crew is not because you’re checking up on them but because there’s a spill or other cleaning emergency. Our live mapping shows you where our team members are in the building at all times so you can get help fast.
We use an enterprise platform that provides transparency at every level and unmatched reporting.
Through our mobile app, our team members can record completed tasks and report any issues that may arise. They can even upload photos and add notes to ensure real and open communication.
We use data from the mobile app to populate dashboards and reports that show you exactly how we’re cleaning your building and what the results are. Together, we can identify opportunities for improvement and build a better partnership.
Stop dreading opening your email each morning only to discover complaints from staff about the cleanliness of your building and start trusting your cleaning team. Contact us today at firstname.lastname@example.org to schedule your free cleaning consultation.